Frequently Asked Questions
Everything you need to know about bringing HAY design into your home.
What is the typical lead time for furniture orders?
Standard in-stock items ship within 3-5 business days. For made-to-order pieces or larger furniture items, delivery typically takes 6-12 weeks depending on the specific collection and your location.
Do you offer international shipping?
Yes, we ship to over 50 countries. Shipping costs and delivery timelines are calculated at checkout based on the weight of your order and the destination.
What is your return policy for home accessories?
We accept returns on accessories and small decor items within 30 days of delivery, provided they are in their original packaging and unused condition. Please note that custom furniture orders are final sale.
How can I track my white-glove delivery?
Once your furniture reaches our local delivery partner, they will contact you directly to schedule a specific time slot. You will also receive a tracking link via email to monitor the transit progress.
Are your products covered by a warranty?
All HAY furniture is covered by a 2-year warranty against manufacturing defects. Some specific collections may offer extended warranties; please check the product description for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Klarna for eligible purchases.